Please, try to recall as much as you can about what you were doing when it happened, and write that to our tech support service.

Use the link https://nekki.helpshift.com/a/shadow-fight-2-nintendo-switch-edition to do so, then press CONTACT US and describe your problem.

If the bug or error you encounter prevents you from progressing in the game, try fully restarting the game as a temporary solution to the problem.