I didn't receive gems I've paid for

Sometimes, purchases aren't processed instantly. Delays of up to 24 hours are possible.If 24 hours have passed and you still don't see your ...

I didn't receive my gems from Tapjoy.

We are sorry to hear that you have problems with offers from Tapjoy. Tapjoy is a different company and if you don't receive the gems after 2...

Seeing ads even after a purchase

Dear player!"No ads" feature is available for 7 days after purchase only. Important! Any purchase only removes the viewing of pop-up ad...

Can't buy gems (Android)

To make in-game purchases, you need to connect your account via Google Play Games settings.Also, check that you have a reliable Internet con...

Can't buy gems (iOS)

To make in-game purchases, you need to connect your account via the Game Center settings.Also, check that you have a reliable Internet conne...

Subscription management

You can read about how to manage your subscription — for instance, how to disable auto-renewal, — in this article:For Android:Subscription m...